Frequently Asked Questions

Find answers about GentsVibe wallets, materials, delivery and ordering below. For help with your order, contact us or message 0332 7771170 on WhatsApp.

Everything, answered

Frequently asked questions

Is cash on delivery available?

Standard delivery is Rs 200 across Pakistan. Your final delivery charge is shown at checkout. Cash on delivery lets you pay when your parcel arrives. Read delivery details.

How long will my order take?

Delivery timing depends on your destination and courier service. Contact us with your location for an estimate before ordering. Please keep your phone number reachable for order updates.

How can I check my order?

Contact us on WhatsApp at 0332 7771170 with your order number. Keep the phone number on your order reachable for updates.

Which payment methods can I use?

The payment methods available for your order are displayed at checkout. For questions before ordering, contact us.

Can I exchange or return an item?

You have 7 days from delivery to exchange any unused item in its original box. Message 0332 7771170 on WhatsApp with your order number and photos, and we'll arrange the pickup. Return shipping on a change-of-mind exchange is paid by the customer; if we sent the wrong item or it arrived damaged, we cover it.

What material are the wallets made from?

Our current wallet, clutch and card-holder range is made from PU/synthetic material. These products are not genuine leather. See the product photos and descriptions to compare their finishes.

Do the wallets block RFID?

RFID protection has not been verified for the current range, so we do not advertise it as a feature.

Where do you deliver?

Our current standard shipping zone is Pakistan. Enter your address at checkout to see the delivery options for your order.

Can I order on WhatsApp instead of the website?

Absolutely. Send your product choice, colour, name, full address and phone number to 0332 7771170 and we'll place the order for you.

How do I choose a wallet?

Compare the bifold wallets, long wallets and card holders. Use our choosing and care guide, or ask us on WhatsApp for help.

Cash on Delivery

Standard delivery Rs 200

Pakistan Delivery

Rs 200 standard delivery

7-Day Exchange

Unused, original box

WhatsApp Support

10am–8pm, Mon–Sat